Shop with Confidence
We want you to feel like a Queen in every piece you wear. However, if you are not entirely satisfied with your purchase, we are here to help.
Return Eligibility
To be eligible for a return or exchange, your item must be:
Returned within 3 to 5 days of receipt.
Unworn, unwashed, and in the same condition that you received it.
In the original packaging with all tags attached.
Non-Returnable Items
Please note that the following items cannot be returned or exchanged:
Sale Items: Items purchased on clearance or during a flash sale.
Custom or Pre-orders/Bespoke Orders: Items made specifically to your measurements or with personalized modifications.
White Fabrics/Garments: Due to the delicate nature of the color.
Bodysuits/Swimwear: For hygiene reasons.
Exchanges & Store Credit
We generally do not offer cash refunds. If you return an eligible item, we will offer you an Exchange for a different size/style or Store Credit to use on a future purchase.
Cash refunds are only processed if an item is sold out after you have paid, or if there is a verified manufacturing defect that we cannot replace.
Return Process
Contact Us: Email us at kreamhyssignature@gmail.com or WhatsApp +234 808 373 9502 within 48 hours of receiving your order with your Order ID and reason for return.
Approval: Wait for our team to approve the return.
Ship It: Send the item back to our Lagos store. Note: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent).
Inspection: Once we receive and inspect the item, we will process your exchange or store credit within 3 business days.
Damaged or Defective Items
If you receive a defective item, please notify us immediately (within 24 hours of delivery) with photos of the defect. We will arrange for a replacement or a full refund including shipping costs.
